Payment Policy

Payment Policy

Secure Socket Layer (128-Bit SSL Security)

arlenvale.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and card numbers, during your online transactions. All of the forms on our site are secured with SSL technology, so your personal information stays safe and protected.

Payment Terms and Conditions

We accept the following credit and debit cards and payment methods:

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All prices are listed in GBP (£). Please read our Shipping Policy for more information.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data and reduce card fraud. All payments on our store are processed through PCI DSS-compliant payment providers.

Your Payment Information

Your full card number is never accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details, and the last 4 digits of your card.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon in your web browser. When accessing a secure server, the site address will begin with "HTTPS" in your browser.

We don't like it when someone gives away our personal information, and neither do you. That's why we don't rent, sell, or share your personal information with anyone, except as necessary to process your payment and fulfil your order.

Our Privacy Policy details how your personal information is collected and how it may be used.

Contact Information

Store name: Arlen Vale
Warehouse address: 5 Rushfield, Sawbridgeworth, Hertfordshire, CM21 9NF, United Kingdom
Company name: Ecom Seta
Company nr (KvK, Netherlands): 97570516
Company address: Jonkheer van Karnebeekweg 106, 2982 VM Ridderkerk, Netherlands
Phone: +44 7446 958969
Email: support@arlenvale.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.